This document provides information about the service we provide
Zhijievisa pty ltd
地址 room 210, 95 currie st Adelaide
Phone: 0430249988/08 70731055
Service we provide
Zhijievisa pty ltd is a registered education agency. Agents within the company assist clients with enrollment of educational products including certificate, diploma and degree course.
Zhijievisa pty ltd 是注册交易代理机构。我们的注册教育代理帮助客户注册各种教育产品，包括各种certificate, diploma and degree课程.
We will help you choose a course which is suitable for your purposes. Additionally, we will provide you with information on a broad range of educational providers and courses. Once you have chosen a course that is suitable for you, we will help you to get the offer letter and enroll the course.
Our panel educational providers
We are agent from a panel of education provider. The education providers named below are six education providers with which we conduct most business
我们是学校指定的教育中介， 和我们联系最多的学校包括以8 所
1 Kaplan business School
2 IIBIT and Federation university
3 Southern cross Education institute
4 Salford college
5 Accounting resource centre
6 Queensland international business academy
7 Navitas professional year
8 Performance education Professional year
We will need information from you
Under ESOS Act and code of conduct, we are obliged to ensure that any educational products we help you to obtain are not unsuitable for you. To decide this, We may need to ask you some questions in order to assess whether the course is not unsuitable.根据海外学生教育法和教育代理从业守则，我们需要确保我们推荐的教育产品是符合你个人情况的。我们会问你一些个人的问题以确定我们推荐的课程是合适的。
Course will be unsuitable if at the time of assessment it is likely that
1. the course will not meet your requirements and objectives.
2. You cannot afford the tuition fee or could only pay with substantial hardship
Fee payable by you
We do not charge you for the service because we receive commission from the educational provider. However, you may need to pay the educational provider’s application fee, material fees and other fees.
We may charge a fee for migration advice and visa related service. More details about the fees payable by you will be set out in a quote which will be given to you before the application is lodged.
Commissions received by us
We may receive commission from education provider who provide educational products for you as our customers. There are not fees payable by you. You may obtain from us information about a reasonable estimate of those commissions and how the commission worked out.
Scholarship provided by us
We will provide zhijievisa pty ltd scholarship equals to the commission we received from education provider minus $300 administration fee for two semesters.
Our Internal dispute resolution
We believe that it is essential for our customers to be able to identify and deal with agent who has the ability, authority and proper training to hear and respond appropriately to any complaints of disputes. We are committed to the effective handling of complaints and timely resolution of dispute.
You can lodge complaints to Managing director Bo Li
Phone: 61 0430249988
Address: Room 210 95 currie st Adelaide SA 5000
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing.
We will observe the following principles in handling your complaints
1. There is no requirement for face to face contact between you and us, although it may be useful for us to come to a satisfactory resolution.
2. We expect that both parties will make a genuine attempt to resolve a complaint promptly
Timeframes for response
If your request cannot be resolved immediately, we will respond to your request within three(3) business days of receipt of the complaint. We will keep you informed of the progress of the investigation.